COVID-19 EventConnect Update:

EventConnect realizes that the cancellation of reservations as a result of COVID-19 were extremely unexpected and beyond your control.

The EventConnect Customer Success team is available to assist team managers and participants to ensure that all required hotel cancellation next steps are handled in an efficient and effective manner by EventConnect.

Below are the items that EventConnect is handling for all affected reservations made through the EventConnect system:

Hotel Cancellations:

  • The cancellation of the events has been communicated to all hotels.
  • All reservations made through the EventConnect system will be cancelled by EventConnect and you will receive a cancellation confirmation email.  You will not have to worry about this.
  • Hotels have been notified and instructed to reverse or stop all scheduled  pre-authorized charges.

Non-Refundable Deposits Converted to Hotel Credits:

  • To support every team and family affected by tournaments cancelled due to COVID-19, EventConnect will be converting non-refundable deposits, paid when the reservation was made, into a flexible hotel credit.
  • Hotel credits will be issued for each reservation and can be used toward a future booking on EvnetConnect’s Member Only Discount Booking site.  This site will provide access to discounted hotel rates which are not available to the general public.  You will have the flexibility to book ANY hotel for ANY date for ANY type of travel, worldwide – subject to availability.
  • Once we have programmed the changes into our system in order to accept these credits, you will receive a second notification with instructions.  We plan to distribute an email update within 60 days.
  • Each reservation will be receiving further information on the credit by email on this from EventConnect.

Questions?

The EventConnect Customer Success Team is available to answer any questions by email at support@eventconnect.io or by phone at 1-888-723-2064

EventConnect Partnership:

For the 2020 season, Volleyball BC has renewed it’s partnership with EventConnect by RoomRoster for all tournaments hotel

What is EventConnect?

The EventConnect Support platform is a convenient online web and mobile application built to help traveling teams select and manage their team hotel for a tournament at discounted hotel rates.

All teams attending Volleyball BC events are encouraged to book their accommodations at either an existing Sponsor Hotel or by submitting your hotel request for any hotel in the market via the booking engine built into our tournament management system – EventConnect.

Why Use EventConnect?

1) Volleyball BC and EventConnect has pre-selected Sponsored Tournament Hotels in order to provide teams with the best options on value, location and amenities.
2) The ability for team managers to efficiently book their hotel reservations at a discounted rate.
3) Allows each travelling participants the ability to customize their room reservation specific to their needs.
4) Team Managers can block rooms free of charge!

How to Use EventConnect?

1) After tournament registration, an account is created for each team in the EventConnect Support System.
2) The Team Manager/Rep is emailed their Team Manager/Rep account login link to begin the process.
3) When the Team Manager/Rep selects the team hotel and creates a group block, a unique Team Member link is created and emailed to the Team Manager/Rep to forward to each Team Member who uses that link to add themselves to the Team and confirm their room at the Team Hotel.

Below are documents for How To Book Using EventConnect:

Team Managers Guide to EventConnect

Parents Guide to EventConnect

Please contact the EventConnect Customer Success Team for support or any questions/assistance: 

Hours of Operation: 
Monday to Friday 5:00am – 5:00pm PST, Saturday 6:00am-10:00am PST
Email: teamsupport@eventconnect.io 
Phone: 1-888-723-2064.